Shipping policy
Shipping Policy
Last updated: August 2026
Packaging & Handling
Every original artwork is carefully prepared for transit. Paintings are wrapped in acid-free tissue and protective foam, then secured in double-walled cardboard boxes or custom wooden crates for larger or higher-value pieces. We take great care to ensure your artwork arrives in the same condition it left the studio.
Carriers & Delivery Times
We ship within Canada and internationally using trusted carriers (Canada Post, FedEx, or UPS). Estimated delivery times from dispatch:
- Canada: 3–7 business days
- United States: 5–10 business days
- International: 10–21 business days
Orders are processed within 2–3 business days. You will receive a tracking number by email once your order has shipped.
Insurance & High-Value Shipments
All shipments are fully insured for their purchase value. For pieces valued over $500 CAD, we use a carrier with enhanced coverage and may require a signature upon delivery to protect your investment.
Damage or Loss
In the rare event your artwork arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery) at ancasfineart@gmail.com. Photograph any damage to the packaging and artwork before unpacking further. We will work with the carrier to file a claim and make it right — either through a replacement (where possible) or a full refund.
Questions?
Please reach out before purchasing if you have specific shipping questions. We want you to feel completely confident in your purchase.